Retention Adviser



Job Role

Protection Adviser


£25,000 to £40,000 Per Annum


£25,000 (OTE £40,000)



Contract Type


Why we think we are awesome

People help People, our LifeSearchers help protect families and we help our LifeSearchers build a career.  We operate a flexible environment for all, provide training and support for all staff to progress, private healthcare with half price gym memberships, partnership bonus….the list goes on.  All of this (and more) has contributed to us winning more awards than anyone else in our industry. These include gongs for our vibe, the feeling of our business, our learning programmes and personal growth opportunities. We’re hugely proud to have been awarded a 3* ‘Best Company’ award,  and to have claimed 3rd place in the 'Sunday Times Top 100 Companies to Work For' 2019.

What we look for in LifeSearchers

LifeSearchers share a similar DNA.  We are all incredibly hard working and never give up.  That said, we have a load of fun along the way.  You will need to be curious, outgoing and want to succeed. 

Here’s What you’ll be getting up to

As a Retention Adviser, you'll be speaking to customers who have cancelled thier policy or missed a payment and you'll be making outbound calls to understand their reasons for cancelling. You'll spend time helping the customer understand the value in their cover and ensure the family remains protected. Our customers can need advice and service on any day, at any time so you need to be really flexible.

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